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Terms & Conditions

Last Updated: 24/04/2025
These Terms and Conditions (“Terms”) govern your access to and use of Hightide (the “Platform”), operated by Stay Paralta, Lda, a Portugal-based company (“we”, “us”, “our”). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms.

1. Overview of the Service

Hightide is a cloud-based software-as-a-service (SaaS) platform that enables small businesses to manage their services, customer information, and bookings. The Platform allows Users to:

• Create and manage service offerings (e.g. accommodations, rentals, tours, lessons).
• Collect customer data and manage bookings.
• Set up a public-facing online store to receive inquiries and bookings.
• Integrate Stripe Connect for accepting online payments.

2. Eligibility

To use Hightide, you must:

• Be at least 18 years old and have the authority to enter into these Terms.
• Operate a business that offers accommodation, services or rentals.
• Provide accurate registration and payment information.
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We reserve the right to refuse access to the Platform at our sole discretion.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials. You agree not to share your account with others and to notify us immediately if you suspect unauthorized access.
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You are solely responsible for all content you upload to the Platform, including service descriptions, pricing, images, terms, and any content shown on your online store.

4. Use of Stripe Connect

Hightide uses Stripe Connect to facilitate payments between you and your customers. By using this integration, you agree to be bound by Stripe’s Connected Account Agreement and Stripe Services Agreement.
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You are solely responsible for your Stripe account and any funds received or disputes arising from your transactions with your customers.
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We do not hold, process, or have access to any payment information or customer card data.

5. Acceptable Use

You agree not to:

• Use the Platform for any illegal purpose.
• Misrepresent your business or services.
• Infringe on the intellectual property of others.
• Attempt to reverse-engineer or interfere with the Platform’s functionality.
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We reserve the right to suspend or terminate your account if you violate these Terms or if your use threatens the security or integrity of the Platform.

6. Data Privacy

We collect and process data in accordance with our . You are responsible for complying with all applicable data protection laws (such as the GDPR) when collecting or processing personal data via your Hightide online store or account.
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You must ensure that your customers are informed about how their data will be used and processed.

7. Intellectual Property

All rights, title, and interest in and to the Platform, including the software, designs, and branding, remain our property or the property of our licensors. You are granted a limited, non-transferable license to use the Platform in accordance with these Terms.

8. Fees and Billing

We offer subscription-based access to the Platform. You agree to pay all fees associated with your selected plan. Fees are billed monthly or annually as indicated and are non-refundable, except as required by law.
Failure to pay may result in suspension or termination of your account.

9. Modifications to the Platform or Terms

We reserve the right to modify the Platform or these Terms at any time. We will provide notice of material changes. Continued use of the Platform after such changes constitutes acceptance.

10. Disclaimer of Warranties

The Platform is provided “as is” and “as available.” We do not guarantee that the Platform will be uninterrupted or error-free. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

11. Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits or revenue, arising from your use of the Platform.
Our total liability for any claim under these Terms shall not exceed the amount you paid to us in the past 12 months.

12. Termination

You may cancel your subscription at any time. We may terminate your access to the Platform if you violate these Terms or if we discontinue the Platform. Upon termination, your data may be deleted in accordance with our data retention policy.

13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Portugal. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Faro, Portugal.

14. Contact Us

For any questions regarding these Terms, you can contact us at:
Hightide - Stay Paralta, Lda
‍Rua José D'Abreu Pimenta, Lote 55, Lagos, Portugal
contact@hightide.io

Privacy Policy

Effective Date: 24/04/2025
This Privacy Policy explains how Hightide (“we”, “us”, “our”) collects, uses, and protects the personal information of our users (“you”) when you access and use our software platform.

1. Information We Collect

We collect the following types of information:
• Account Information: Name, email address, business name, and password when you register.
• Business Data: Service listings, descriptions, pricing, availability, and terms you provide.
• Customer Data: Information you collect from your customers, such as names, emails, phone numbers, and booking details.
• Payment Data: Hightide uses Stripe Connect for payment processing. We do not store or process card numbers or payment details directly.

2. How We Use Your Information

We use your business data and account information to:

• Provide and improve the Hightide platform
• Maintain your user account and online store
• Communicate with you regarding support, system updates, or feature changes
• Ensure compliance with legal obligations
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We do not use any customer data you collect (i.e., information about your clients or bookings) for our own purposes. We only process that data on your behalf, as necessary to provide the service.

3. How We Handle Your Customers’ Data

You are the data controller of any personal data you collect from your customers through the Hightide platform. It is your responsibility to comply with applicable data protection laws (such as the GDPR).
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We act as a data processor for customer data and only use it to provide you with our service.

4. Data Sharing and Third Parties

We only share your data when necessary, such as:
• With Stripe, to facilitate payments.
• With service providers who help us maintain our platform (e.g., hosting, analytics).
• When required by law or to prevent fraud or abuse.
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We never sell your data.

5. Data Retention

We retain your account and business data for as long as your account is active or as needed to provide our services. Customer data may be deleted at your request or upon account closure.

6. Your Rights

Under the GDPR (if applicable), you have the right to:
• Access, update, or delete your personal data.
• Object to or restrict processing.
• Request data portability.
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To exercise your rights, contact us at contact@hightide.io.

7. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure access controls, and regular monitoring.

8. Cookies

We may use cookies to improve user experience, analyze traffic, and remember user preferences. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or on our website.

Data Processing Agreement (DPA)

This Data Processing Agreement (“DPA”) forms part of the Hightide Terms and Conditions and applies when you, as a User of the Hightide platform, collect, store, or process personal data relating to your own customers or clients (“Customer Data”) through the Platform.

1. Definitions

• User: You, the business using Hightide.
• Customer Data: Personal data about your clients/customers submitted to Hightide.
• Data Controller: You, the User, who determines the purposes and means of processing Customer Data.
• Data Processor: Us (Hightide), processing Customer Data on your behalf.

2. Scope and Purpose

We will process Customer Data solely:

• To provide the Hightide service to you
• On your documented instructions
• In accordance with applicable data protection laws, including the GDPR
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We will never use your Customer Data for our own purposes (e.g. analytics, product improvement, or marketing).

3. Security Measures

We implement appropriate technical and organizational measures to protect Customer Data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
This includes, but is not limited to:
• Encrypted data transmission
• Secure access controls
• Regular system monitoring

4. Sub-processors

We may engage sub-processors (such as cloud service providers or infrastructure providers) to support delivery of our services. We ensure all sub-processors are contractually bound to data protection obligations that meet or exceed those set out in this DPA.
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A list of sub-processors can be provided upon request.

5. Data Subject Rights

You are responsible for responding to requests from your customers (data subjects) to exercise their rights under the GDPR (e.g., access, deletion, rectification). We will assist you as reasonably necessary to fulfill these requests.

6. Data Breach Notification

In the event of a personal data breach affecting Customer Data, we will notify you without undue delay after becoming aware of the breach and provide all relevant information available to us.

7. Data Transfers

If Customer Data is transferred outside of the European Economic Area (EEA), we will ensure such transfers comply with applicable data protection laws, including the use of standard contractual clauses or other lawful mechanisms.

8. Deletion of Data

Upon termination of your Hightide account, or at your request, we will delete or return all Customer Data in our possession, unless retention is required by law.

9. Compliance and Audits

We will make available to you all information reasonably necessary to demonstrate our compliance with this DPA and applicable data protection laws.

10. Governing Law

This DPA is governed by the same jurisdiction as the Hightide Terms and Conditions - Portugal.